Welcome to jootoys.com. Our shipping policy outlines the terms and conditions for shipping products purchased through our website. By completing a purchase, you acknowledge and agree to comply with this shipping policy.

Shipping Location
All our toy orders are shipped from Shanghai, China. We are committed to providing fast and reliable shipping services to our global customers, ensuring that you can easily receive our products no matter where you are.

Shipping Time
Delivery Time = Processing Time + Standard Shipping Time
- Processing Time: 2 - 4 business days
- Standard Shipping Time: 5 - 9 business days
- Express shipping fee is $6.99.

The product price you see is the actual amount you will pay, with no additional charges.

Once your order is confirmed, we will process the shipment within 2 to 4 business days. Please note that special promotional events or holidays may affect the processing time. Once your order is shipped, we will send a confirmation email with tracking information so that you can monitor the shipment status at any time.

Shipping Companies
To ensure your order is delivered safely and on time, we partner with leading global logistics companies, including but not limited to UPS, DHL, and FedEx.

Order Tracking
We commit to providing the order tracking number within 3 business days after the order is shipped. After your order is shipped, you will receive a confirmation email with a tracking number. You can click the provided link or log into your account on our website to use this tracking number to monitor your order at any time.

Cancellation Policy
Customers can cancel order before the shipping process begins.
If you need to cancel your order, please email us at support@jootoys.com within 24 business hours of placing your order.
Please note that personalized or custom-made items cannot be canceled once production has started, so be sure to double-check your personalization details before submitting your order.

Reasons for Shipping Delays
Shipping delays may be caused by the following reasons:
- Force majeure factors, such as severe weather, traffic control, etc.
- Customs clearance delays in the destination country or region
- Incorrect delivery address or contact information

If your order is delayed, we will actively cooperate with the logistics company to resolve the issue and ensure that you receive your product as soon as possible.

Contact Information
If you have any questions regarding our shipping policy or your order, please do not hesitate to contact us. Our customer service team is dedicated to assisting you.
Email: support@jootoys.com
TEL: +86 19712272472
Company Name: Hefei Shengyang Trading Co., Ltd
Working Hours: Monday to Friday, 09:00 - 18:00 (UTC+8)

Our customer service team is dedicated to providing you with support and ensuring that your shopping experience is pleasant and smooth.

This shipping policy is designed to ensure transparency and trust between us and our customers while ensuring that you are promptly informed about the shipping details of your order. If you have any questions or suggestions, please feel free to contact us.