Welcome to our Returns and Refund Policy page. Our goal is to ensure your complete satisfaction with your purchases from jootoys.com Please review the following policies regarding returns, refund processing, and exchanges.

30-Day Return Period
You have 30 days from the date you receive your order to return eligible items for a refund or exchange. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Return Policy
We understand that sometimes you may need to return items. Our return policy outlines the conditions under which returns are allowed and not allowed:

Items Eligible for Return
- Unused and unopened items in their original packaging.
- Non-personalized or non-customized items.
- Items in the same condition as when you received them.

Items Not Eligible for Return
- Personalized or customized items.
- Items that have been used, opened, or are not in their original condition.
- Items returned after the 30-day return period.

Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at support@jootoys.com within 30 days of receiving your order. Please include your order number and reason for the return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with detailed return instructions.
3. Prepare Your Return: Pack the items securely in the original packaging, including all original accessories.
4. Ship Your Return: Use the return address provided by our customer service team to send the package back to us. We will cover the return shipping costs.

Refunds
Once we receive and inspect your returned items, we will process your refund. The refund will be issued to your original payment method within 5 business days. You will receive a confirmation email once the refund has been processed.

Exchange Policy
If you would like to exchange an item, please follow the return process outlined above and specify in your initial email that you would like an exchange. Once we receive the returned item, we will process the exchange and send the new item to you.

Damaged or Defective Items
We strive to ensure the highest quality of our products. If you receive a damaged or defective item, please contact our customer service team immediately at support@jootoys.com and provide the following information:
- Your order number.
- A description of the issue.
- Photos of the damaged or defective item.

Contact Information
If you have any questions or need assistance with your return, refund, or exchange, please do not hesitate to contact our customer service team:
Email: support@jootoys.com
TEL: +86 19712272472
Company Name: Hefei Shengyang Trading Co., Ltd
Working Hours: Monday to Friday, 09:00 - 18:00 (UTC+8)

Our customer service team is dedicated to providing you with the best support and ensuring your satisfaction with our products.

Final Notes
We value your feedback and are committed to improving our products and services. This Returns and Refund Policy is designed to be clear and straightforward to ensure a smooth and hassle-free return process. If you have any suggestions or concerns, please feel free to contact us.

Thank you for shopping with us, and we hope you enjoy our products as much as we enjoy bringing them to you.